Refund policy

Return & Refund Policy

At Dusky Sculp, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 7 days of receiving your order.

Return Eligibility

To qualify for a return, the product must:

  • Be unused and in its original condition

  • Include original tags and packaging

  • Be accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return request, please contact us at:

Email: duskysculp25@gmail.com
Phone: +91 9106179574

Once your request is reviewed and approved, our team will share the return instructions. Products returned without prior approval will not be accepted.

Inspection & Refund Process

After receiving the returned item, our team will inspect the product to verify its condition and eligibility.

If the return is approved, the refund process will be initiated. Refunds are generally processed within 7 to 14 working days through the original payment method used during purchase. Processing time may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours along with product photos and order details so we can resolve the issue quickly.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Bulk or wholesale orders

  • Sale or discounted items

  • Gift cards

  • Products damaged after delivery due to misuse or improper handling

Exchange Policy

If you wish to exchange a product, you may request a return for the original item and place a new order for the desired product, subject to approval and stock availability.

Contact Information

Dusky Sculp
71-A, 560 Aazad Faliyu,
Nr. Kapileshwar Mahadev Temple,
Opp. Saketdham Gate,
Mota Varachha, Surat - 394101
Gujarat, India

Email: duskysculp25@gmail.com
Phone: +91 9106179574